WebWise Design and Marketing (WebWise) Customer Billing Policy

The following Billing Policy and applies to WebWise Design & Marketing customers. Also, please read our Terms of Service.

Payments

All charges are shown in US Dollars. Payments are to be made in US dollars.  We accept the following types of payment:

  • Check/money order
  • Cash
  • Credit Cards – Pay on line  or Call 1-800-281-9993 or 608-822-3750 Monday – Friday 8:00 a.m. – 5:00 p.m. Central Time
  • Bank wire transfer (Contact us for procedure)

All payments are due on the 10th of the month of Account Invoice Date, unless “TERMS” on invoice state differently, and then, the “TERMS” shall dictate the Due Date. Customers agree to make payment of their balance due by the 10th of the month of Account Invoice Date, or the Due Date dictated by “TERMS” (if any) listed on Invoice. If there are no “TERMS” listed, customers agree to make payment of their balance due within ten (10) days of the Account Invoice Date.

Accounts that are older than (14) days past the 1st of the month of Account Invoice Date (or date specified by “TERMS”) are subject to suspension of services provided by WebWise Design & Marketing.

Accounts that are thirty (30) days past the Invoice Date (or date specified by “TERMS”) will have services provided by WebWise Design & Marketing automatically suspended, unless payment arrangements are in place.

Services for Past Due accounts may be suspended at the discretion of WebWise Design & Marketing. If suspended, full payment of past due amount, interest and a reactivation fee will be required before service is restored.

All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Billing Cycles (Terms)

Hosting

WebWise offers three Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months) and Yearly (12 months). The Billing Cycle begins on the first of the month, with the first month of service prorated.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to a hosting account are charged monthly. Additional hosting plan items are non-refundable.

Support

Non-contract support, including, but limited to website editing, updating, maintenance, graphics and photo creation/editing, phone support, and email support is due and payable according terms listed on the respective invoice.

Account Renewals

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Fees

  • Returned (NSF) Checks
    WebWise Design & Marketing charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
  • Reactivation
    Customers that wish to reactivate a suspended or closed account will be assessed a $75.00 reactivation fee. Full payment of outstanding balance will be required before reactivation. Additionally, a deposit will be required. Deposit may be waived at the sole discretion of WebWise Design & Marketing.
  • Hosting Plan Changes
    Customers electing to change to a lower priced hosting plan on the same platform will be charged a $20.00 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.

Cancellations

Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact WebWise Design & Marketing’s office, Monday through Friday, 9:00 A.M. to 4:00 P.M. Central Time, at (608) 822-3750. WebWise’s billing representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact WebWise Design & Marketing via email at contact@webwisedesign.com.

Cancellation requests must be received by WebWise Design & Marketing a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by WebWise. WebWise is unable to cancel your account effective for a future date. WebWise will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact WebWise Design & Marketing. as soon as possible.

WebWise does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to WebWise’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. WebWise Design & Marketing reserves the right to cancel any account, at any time, without notice, for any reason WebWise Design & Marketing considers appropriate.

Billing and Pricing Changes

All WebWise Design & Marketing policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.