Tips

Five Tips for a Merry Ecommerce Season

1. Photo Quality — High-Quality, Background, Lighting, Composition

  • Professional-Quality Photos sell! Do not use quick shots from your camera phone.

2. Detailed Product Descriptions — Engaging, Interesting, Complete

  • Truly describe your product. Don’t make them guess. Full descriptions sell.

3. Shipping – Upfront, Transparent, Full Disclosure

  • This is a deal breaker/maker for many. Don’t make your shopper login to find the cost. Price as low as possible. Free Shipping Sells.

4. Discounts and Specials – We all like a bargain

  • Introductory prices, close outs, use your imagination

5. Know Your Customer – This honestly should not have to be on this list, but is too important to omit.

  • New, Returning, Gender, Age, as well as you can ascertain.

Bonus: Tips for Empowering your Thank You page

Branding With Every Email – Get Your Email Delivered – Professional Presentation

Domain emailI wrote here about using domain mail over five years ago. With the number of people not taking advantage of one of the simplest means of branding available, I believe the subject deserves another go round. I am talking about those who are not using their domain email accounts when sending or replying to business email. Domain email is simply an email account using a name of your choice, e.g., you@yourcompany.com or info@yourcompany.com.

Here are just three of many reasons it is important to use domain mail.

  • Branding
  • Deliverability
  • Professional Presentation

Branding 

In businesses and on websites of all kinds, too often you will see contact email such as billybob@yahoo.com, 2cool@hotmail.com (now outlook.com), you@yourISP.com, sally312@gmail.com or something similar. Those same addresses get used routinely in emails to clients, prospects, and co-workers. Instead of those personal addresses, your prospects, clients, vendors, and others should be seeing email from you@yourdomain.com, bill@yourdomain.com, sally@yourdomain.com, sales@yourdomain.com, support@yourdomain.com, or anyone@yourdomain.com.  EVERY email sent from and replied to your business should be reminding your prospects, clients and vendors of your brand. Using domain mail is the least expensive branding tool you can implement, and you are branding with every email you send.

Deliverability

If your email doesn’t get delivered and opened, you are wasting your time writing and sending it. Spam has become ubiquitous, and your prospects and clients may hesitate to open an email from a toocutesy@yahoo.com, allnumbers@hotmail.com, silly@gmail.com or inappropriate@someother.com address. Deliverability can be critical when you are sending a proposal or answering a specific request. Domain mail addresses are not as prone to be caught in spam filters as the “other” @ addresses I have been mentioning. Your recipients will, at a glance, know the email is coming from your business if you use your domain mail account.  Get every email you send delivered and opened.

Professional Presentation 

In other manners of communication, i.e., phone, letters, faxes, and face-to-face, nearly everyone does their best to present themselves and their business professionally. You would be surprised at the number of people who spend thousands of dollars on traditional marketing materials, their web sites and nicely done email campaigns, yet diminish their value by including an inappropriate email address. Using your domain email will present you professionally as many times as you send an email. Why wouldn’t you want to do that with every email you send?

Okay, let’s address the two most common excuses for not using domain mail. The first is, “I don’t want to check two or more email accounts.” With today’s email programs that easily check more than one account at a time (I check over a dozen at a time), that is not a very good reason to miss out on branding with every email. If you honestly feel you can only check one email account, then your email provider can forward as many accounts as you like to just one account. Of course, that account should be a domain mail account.   The second reason is, “I like Gmail, and I use mydomain@gmail.com.” I will grant that doing this is better than using personal non-domain email accounts. It still doesn’t give you the branding or level of professional presentation that is afforded by using domain mail. If you feel you can’t live without Gmail, then use Google Apps for Business, which included Gmail that uses your domain mail. Your mail will get sent from and to you@yourdomain.com, but you will still have all the advantages of Gmail’s web-based interface. Google charges $5/user/month or $50/user/year.

Start using your domain mail for every email you send today!

P.S. If you are a client of ours and are not using your domain mail, call or email us and we will be happy to help you get started.

Keyword Research = Higher Google Search Results Rankings

It is no great revelation that keywords are essential in getting your website to rank higher in Google search results. That said, too often not enough attention is paid to keyword research. Knowing the queries people actually use, is integral in getting the visitors you want to your website

Google Search box

Now, the folks at Google are going to tell you to just write good copy that your potential visitors find compelling, and your rankings will take care of themselves. While that is true in a perfect world, it isn’t quite that simple.

Of course there are may factors (Google’s Matt Cutts says 200+ “signals”) that dictate where your listing shows up on Google’s search results pages, and the keywords on your web pages are only part of it. The fact is, they play a very big role.

Why is keyword research important? Well, your visitors won’t get to your website so they can read your “compelling copy” unless it contains the keywords your potential visitors use when they do a search on Google, or other search engine. Your web pages may have “compelling copy” as far as you are concerned, but are you thinking about the same keywords as your potential visitors? Keyword research can help you figure that out.

Where to start? Write your compelling copy, and then read it out loud. How does it sound? Did you or your audience hear keywords you believe potential visitors would use to find your products or services?

Make a list of keywords you believe identify your products or services. Ask for input from co-workers, customers, friends, your barber, or hair dresser.

Take a good look at the list. Are all or some of those keywords on your website? Remember, Google sells relevance. Your pages should be product or service-specific, as should your keywords. The wrong keywords may get visitors to your website, but those visitors may not stay, because they were looking for something you don’t offer. Your goal should be to attract self-qualified visitors (leads, prospects) that want or need what you offer.

Okay, let’s see if anyone actually searches for your keywords. Google has a good free tool (Google Keyword Tool) for you to use. It is geared toward those who are using, or may use, Google AdWords. You do not have to have an AdWords account to use the keyword tool. It will show how much competition there is for your keywords, global monthly searches, local monthly searches, and more. You may do a simple search, or they’ll give you more options than you will care to deal with. Keep it simple. You just want to see if people really are searching using your keywords.

If your keywords have a lot of search volume, you should use Google Trends, where you can search for two terms, e.g. lake property, lakefront property, and you’ll see charts showing the relative search volume (more people search for lake property). You can filter the results by date, regions, cities, etc.

There are non-Google tools out there as well. A very good one is the Free Keyword Suggestion Tool From Wordtracker. Another is WordStream’s Free Keyword Tool.

There is a great deal more to say about keywords, and we’ll discuss them again. Hopefully, this will give you an understanding of the importance of choosing the right keywords. One of America’s favorite authors knew something about choosing the right words when he said, “The difference between the right word and the almost right word is the difference between lightning and a lightning bug.” Oh, that author if you are wondering, was Mark Twain.

Go to work and make that keyword list today! Edit that compelling copy to contain your researched keywords, and get results!

Is your community Web site Economic Development friendly?

Last night I had the opportunity to give a brief talk to the GCEDC – Grant County (Wisconsin) Economic Development Corporation monthly meeting in downtown Livingston, WI. I gave them a checklist to help them make sure their community web sites are Economic Development friendly. As you may suspect, this checklist can be applied to community and economic development sites anywhere. In fact, many of the items should be implemented on every web site.  Obviously, we talked in more detail about most of the items.

That said, in addition to the nice dinner served by Rebel’s Northern Exposure restaurant, and the gracious hospitality of our Livingston hosts and that of Ron Brisbois, Executive Director,  and John Murphy, President of GCEDC, here are the questions I posed last night:

Site Checklist:

  1. Is Economic Development prominently displayed in the navigation?
  2. Do you have text on the home page about Economic Development in your community?
    1. Specifically a paragraph with search terms that Economic Development professionals, business owners, job seekers, and relocating workers would use to find information.
  3. Are there links in that text that take visitors to the appropriate pages on your site?
  4. Does your Economic Development area include community profile information such as:
    • Transportation
    • Utilities
    • Emergency and Medical Services
    • Education/Employee Training
    • Major Employers
    • Taxes
    • Area Labor Force Information
    • Available buildings, sites, businesses
    • Housing Information
    • Community Contacts
    • Business & Industry Contact Information
  5. Is ALL of the information current?
  6. Have two people proofread your information for errors and accuracy?
  7. Do your Economic Development pages have the appropriate Title and META Description words?
  8. Do you have contact information on every page (in the footer) that interested parties will have in front of them after they print ANY of your pages?
  9. Do you have a Google (or other mapping service) Map/Directions page?
  10. Have you tried searching Google using the terms you believe prospects would use to find a community such as yours, when searching to locate a new/existing business, or  for personally relocating? If so, how did you do?

I also spoke briefly about using AdWords for Economic Development and gave them this very short list of AdWords Advantages:

  • Reach people who self-qualify themselves
  • Deliver them to the exact landing page that has content relevant to their search
  • Fully control your ad budget – Chose daily budget; change or stop it in seconds
  • See your ads on Google within minutes of creating them
  • Very flexible, pause, start, change, create ads in seconds or minutes

Quick tips that will get you results.

Tips for Empowering your Thank You page

Every point of contact with a customer or prospect is an opportunity to provide better customer service, and to plant the seeds for a sale.  Your Thank You pages should confer your thanks, but it also can offer customers and visitors to your site something they may not have noticed, and that may be of interest to them.

Most of us don’t fully utilize the Thank You pages that get displayed after purchases, or when an inquiry is made via a form.  Too often, those pages, simply say “Thank You” or “Thank You for your order” or something like, “Your request is being processed. We’ll get back to you soon.”

Those types of pages are better than nothing, but they are missed opportunities. So, here are some tips for empowering your Thank You pages.

If you offer online shopping:

  1. Make the words Thank You bigger than the other text. While you are at it, tell them you appreciate their business
  2. Be sure to prominently display your Toll-Free phone number. If you don’t have a Toll-Free number, you are not serious about wanting customers.
  3. Have a link to the Customer Account login page.
  4. Display the special of the day, week, or month.
  5. Display at least two items, saying, “People who bought this also bought these items:”
  6. Have a link to your “Specials” or other RSS feeds
  7. Have links to your Shipping & Returns pages.
  8. Make sure your Thank You page has <meta name=”robots” content=”noindex”>  in the header,  so you don’t mess up your analytics. The only time anyone should see your Thank You page is after they place an order or fill out another form.
  9. Use  Adwords conversion tracking on your Thank You page. If you are not using Google AdWords, you should be.

If you don’t offer online shopping, you likely have a Contact, Request Info, or Sign Up form. Here are some tips for you.

  1. Make the words Thank You bigger than the other text. While you are at it, tell them you appreciate the time they gave you.
  2. Be sure to prominently display your Toll-Free phone number. If you don’t have a Toll-Free number, you are not serious about wanting customers.
  3. Prominently display an email address they can use if they want to contact you later instead of having to use your form again.
  4. Display and have a link to a daily, weekly, or monthly feature or  News (RSS) Feed.
  5. Make sure your Thank You page has <meta name=”robots” content=”noindex”>  in the header, so  you don’t mess up your analytics. The only time anyone should see your Thank You page is after they  fill out a form.
  6. If you are using Google AdWords, use conversion tracking on your Thank You page.

Use as few or as many of these tips that are appropriate for your site. As with any page, I am not suggesting a bunch of clutter. Use some thought as to positioning, layout and use of white space.

Turn that Thank You page into a customer service and sales opportunity!

Please add your own tips or thoughts by leaving a comment.